LUSH wants you to be happy with your purchase. If you would like to return an item, please call us toll-free at 1-888-733-5874 to obtain a return authorization and receive return instructions. Shipping charges are not refundable in all cases. Please do not return any items to LUSH without first contacting Customer Service at 1-888-733-5874 to obtain a return authorization and proper instructions. Please note that LUSH Online does not accept returns for products purchased through LUSH Retail stores. Conversely, LUSH Retail stores do not accept returns of products purchased online or through our phone call centre.