We believe that your personal information deserves protection. While you can visit lush.com (the "website") without registering or providing any personal information, you will need to register if you want to make apurchase. The personal information requested is necessary to process yourorder. (As noted in the Legal Statement on the website, except where stated otherwise, the term "LUSH" used on this website shall be deemed to include lushcanada.com, lush.com, Lush Broadway Holdings LTD, Lush Manufacturing Ltd., Lush Internet, Inc. and their respective affiliates, subsidiaries, successors, assigns, directors, officers and employees.

What does LUSH use your personal information for?

- To build your account with LUSH

- To process your orders

- To personalize the delivery of content to you

- Mail/Email company information

We also require some information (your name and e-mail address) when you submit a Reader Review. These reviews are accessible to all site visitors -- if you don't want your comments to be viewed by all visitors, please don't submit them. LUSH reserves the right to edit or remove any Reader Reviews that is deemed, atour sole discretion, to be offensive, illegal or inappropriate in any way for the website. LUSH also reserves the right to remove any submissions that it deems to be off-topic.

LUSH may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports forinternal use and for sharing with affiliates, subsidiaries, licensees,successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous.

The Information We Collect:

This notice applies to all information collected or submitted on the lush.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name

Address

Email Address

Phone Number

Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want to sent directly torecipient, you will need to submit the recipients address. In this circumstance, the types of personal information collected are:

Name

Address

Phone Number 

(etc.)

How does LUSH protect your personal information?

When you provide us with personal information or place an order, it's done through a secure server. One of today's most advanced security systems -- Secure Socket Layers(SSL) -- encrypts all information you provide before sending it to our own server. Only when it reaches the LUSH servers is your information decrypted. As a protection for you, you will be required to enter your credit-card information to complete each purchase. Shipped packages do not contain receipts with your full payment information on them.

Does LUSH use "Cookies"?

Depending on how you have configured your browser, when you shop at lush.com, a small file -- a "cookie" -- is stored on yourcomputer. The cookie contains a unique personal identification code and is usedto:

-Save your Shopping Bag and retrieve it thenext time you visit the site.

-Personalize your experience by alerting you to features and information we think would interest you.

-Help us improve our site's functionality for our customers.

If you arrive on lush.com with your cookies turned off, you won't be identified until you register and sign-in.

Does LUSH disclose personal customer information to anyone other than LUSH?

A) LUSH contracts with certain trusted companies to act on our behalf by performing such functions as fulfilling orders and delivering packages. Those entities are provided with only the information needed to perform theirspecific function and may not use such information for other purposes. Those entities are bound by a contractual agreement not to use your information for any other purposes.

B) Users non-aggregated specific personal information is not currently sold, rented or made available to anyone other than LUSH as described in (A) above, but we may decide to do so in the future. If this were to happen, LUSH would announce such a plan and ask you to "opt in". By default, we'd assume that you don't want in -- if you wanted to share your personal information, you would have to respond. In the absence of such a response, your information would not be shared with anyone other than LUSH.

LUSH reserves the right to co-operate with local, provincial and national officials in any investigation requiring either personal information --including any personal information provided online through lush.com -- or reports about lawful or unlawful user activities on the Web Site.

LUSH reserves the right to change this Privacy Policy at any time. We also reserve the right at any time to disclose any information in an individual's account:

i. to satisfy any law, regulation or government request;

ii. if such disclosure is necessary orappropriate to site operation; or

iii. to protect the rights or property of lush.com and its users, sponsors, providers, licensors or merchants.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. 

Contacting us Regarding Privacy

Should you have any concerns regarding privacy on our site or should you wish to have your personal information deleted, please send a detailed description to info@lush.com so we may address your concerns. If you wish to update your personal information, please visit the Account Maintenance page in the My Account tab on our main navigational toolbar on our website to make such changes online.