LUSH wants you to be happy with your purchase. If you would like to return or exchange a phone or web order, please call Customer Care toll-free to obtain a return authorization and receive further instructions:

Please return items in their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care; we will re-ship your order with the correct item at no additional cost.

Apologies but LUSH Direct (phone and web) cannot accept returns of items purchased through LUSH retail stores. Conversely, LUSH retail stores cannot accept returns of products purchased online or by phone.