Careers at LUSH
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LUSH is an international retailer of fresh handmade cosmetics that is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well a giving back to organizations that can make a difference through our Charity Pot Program. If you are enthusiastic about customer service, passionate about products, and thrive in a team environment, then the Lush Life is right for you!
We're known worldwide for our unique bath and beauty products, personalized customer service, and fun & funky store atmosphere. Since it first arrived in the UK in 1994, LUSH has grown from a small, quirky chain to a growing international enterprise. LUSH North America's headquarters is in beautiful Vancouver, British Columbia. Our offices — located in southern Vancouver — is home to many of the company's major functions. These include areas such as:
- Marketing, Web and Graphics teams
- Finance, IT and Retail Support
- Lush Direct, Mail Order and Customer Service
- Shop Design and Construction
- Manufacturing and Distribution of our products
In addition to our Home Office in Vancouver, we have a Manufacturing and Distribution Center in Etobicoke, Ontario and a PR Office in New York, USA.
We recognize both individual and team achievements and understand we all play a role in the company's success. We believe in doing the right thing and treating each other with integrity and respect. We're valued by offering competitive wages, an unbelievable bonus scheme, comprehensive health and dental benefits, not to mention an amazing discount program (50% retail). There are also endless possibilities for advancement within LUSH's ever-growing business, and unique experiences not found with any other retailer!
Whether we're helping customers meet their skin or hair care needs, or working to make a difference in the communities where we live and work, LUSH is committed to having a positive impact in people's lives. We feel good about working here because LUSH supports beauty without cruelty by not testing on animals. LUSH will not do business with any supplier that is engaged in animal testing for any purpose, be they cosmetic, food, pharmaceutical, etc. We feel so strongly about this issue that we refuse to work with suppliers that provide raw materials tested on animals to businesses other than our own. We also really like our Charity Pot Program, Green Policy and Ethical Campaigns.
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Our Shop employees bring LUSH products to life by listening to their customers needs and demonstrating our products right there in the store. Our Retail Division at LUSH North America is structured differently from our competitors; we believe that our front line employees deserve support that comes from the bottom rather than the top, a concept of lifting you up instead of putting you down. We believe that growth comes from learning and sharing best practices - building bridges instead of climbing ladders - to make your business successful.
As a LUSH shop employee, you must possess a genuine love of our products and customers to ensure that your knowledge and recommendations are correct and your customer always satisfied. There are four positions in the LUSH Shop: Shop Manager, Manager-in-Training (for mid-high volume shops), Key Holder/Floor Leader, and Sales Associate. We work hard to bring the best experience to both our customers and employees.
Whether we're helping customers meet their skin or hair care needs, or working to make a difference in the communities where we live and work, LUSH is committed to having a positive impact in people's lives. We feel good about working here because LUSH supports beauty without cruelty by not testing on animals. LUSH will not do business with any supplier that is engaged in animal testing for any purpose, be they cosmetic, food, pharmaceutical, etc. We feel so strongly about this issue that we refuse to work with suppliers that provide raw materials tested on animals to businesses other than our own. We also really like our Charity Pot Program, Green Policy and Ethical Campaigns.
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